Privacy Policy

Last Updated: 3-5-26

1. Introduction

CCI Glass Inc. respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share information when you interact with our website, services, and communications, including SMS/text messaging programs delivered via Twilio.

2. Information We Collect

Personal Information: name, phone number, email address, mailing address

Business Information: company name, role, business contact details

Communication Data: SMS message logs, consent records, opt-in/opt-out timestamps

Technical Data: IP address, browser type, device information, cookies

3. How We Use Information

We use information to provide services, communicate with you, send transactional and promotional messages with consent, maintain compliance with TCPA, CTIA, and Twilio messaging requirements, and meet legal obligations.

4. SMS / Text Messaging Privacy & Consent (Twilio Compliant)

Text Message Opt-In: You may opt in to receive SMS messages from CCI Glass Inc. by: • Texting a keyword (START, YES, JOIN) to a designated phone number

Submitting an online form with an explicit SMS consent checkbox

Providing verbal consent that is recorded and documented

Completing a written or paper consent form

Scanning a QR code that leads to an opt-in form

By opting in, you consent to receive SMS messages sent via Twilio. Message types may include account notifications, service updates, appointment reminders, and promotional messages (if applicable).

Consent Disclosures:

Consent is not a condition of purchase

Message frequency may vary

Message and data rates may apply

Opt-Out:

Reply STOP to any message to opt out. You will receive a confirmation message and no further messages unless you re-opt in.

Help:

Reply HELP for assistance or contact us at admin@ccigls.com or (919) 205-2619. Carrier Disclaimer: Mobile carriers are not liable for delayed or undelivered messages.

5. Data Sharing

We do not sell or share personal information. SMS consent is not shared with third parties or affiliates for marketing purposes. Information may be shared with service providers such as Twilio solely to deliver messaging services.

6. Data Retention

We retain personal data only as necessary for operational, legal, and compliance purposes, including proof of SMS consent.

7. Data Security

We use reasonable administrative, technical, and physical safeguards to protect personal information.

8. Your Rights

You may request access, correction, deletion, or withdrawal of consent by contacting us.

9. Changes

We may update this policy periodically. Updates will be posted with a revised date.



10. Contact

CCI Glass Inc.

397 Park Ave Suite 600 Youngsville, NC 27596

admin@ccigls.com

(919) 205-2619